Privacy policy
Protection of Personal Information
Hotel Nagisakan recognizes the importance of our guests’ personal information and handles it with the utmost care.
In order to provide better products and services, we actively promote the following initiatives and are committed to responsibly protecting our guests’ personal information.
Personal Information Protection Policy
Compliance with Laws and Regulations
Hotel Nagisakan complies with the Act on the Protection of Personal Information and all other relevant laws and regulations.
2. Internal Management System
Hotel Nagisakan establishes internal regulations and necessary rules for each operation regarding the handling and management of personal information and related systems. In addition, we appoint administrators and develop an organizational structure to ensure compliance with personal information protection.
3. Collection of Personal Information
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4. Use of Personal Information
When Hotel Nagisakan uses customers’ personal information, it will do so only within the scope of the stated purpose of use and will not use it beyond that scope.
5. Ensuring Accuracy
Hotel Nagisakan will take appropriate measures to ensure that customers’ personal information is kept accurate and up to date.
6. Safety Management Measures
Hotel Nagisakan strictly manages customers’ personal information and takes preventive measures and security precautions against unauthorized access, loss, destruction, alteration, or leakage.
7. Employee Education
Hotel Nagisakan provides education and training to its employees on the protection of personal information and ensures that the content is thoroughly communicated and observed throughout the organization.
8. Supervision of Contractors
When Hotel Nagisakan uses customers’ personal information, it may entrust the handling of such information to third parties within the scope of legitimate use. In such cases, the hotel requires the contractors to strictly manage personal information and provides appropriate supervision.
9. Restriction on Providing Personal Information to Third Parties
Hotel Nagisakan will not provide or disclose customers’ personal information to any third party without the customer’s consent, except as required by law or other applicable regulations.
10. Disclosure and Correction of Personal Information
When a customer requests to confirm or correct their personal information held by Hotel Nagisakan, we will promptly respond within a reasonable and necessary scope.
11. Continuous Review of Internal Systems
Hotel Nagisakan will continuously review and improve its regulations and organizational structures related to the handling of personal information to ensure their effective and appropriate operation on an ongoing basis.
Personal Data Held by the Company and Its Purpose of Use
Purpose of Use of Personal Data Held by the Company
Sale of products, provision of general and membership-based services, and other related operations.
Sending information and notifications regarding Hotel Nagisakan’s products, services, special offers, and events.
Responding to inquiries, requests for materials, and other customer communications.
Improving products and services based on customers’ opinions and requests.
Preparing basic data for customer trend analysis, market research, and other analyses necessary for management, as well as creating statistical data that does not identify specific individuals.
Fulfilling Hotel Nagisakan’s obligations, exercising its rights, and carrying out related hotel operations.
Personal Data Held
[Accommodation / General Hotel Services]
Complete data of accommodation reservations and usage history
Internet reservation account ID
Complete data of banquet reservations and usage history
General customer data
Subscriber list for email newsletters
Hotel events, surveys, and participant lists
[Restaurant]
Restaurant and bar reservation ledger
Complete data of restaurant and bar usage history
Restaurant and bar membership data
Customer Access Logs (History)
On Hotel Nagisakan’s website, information about visitors is recorded as access logs for the purposes of improving customer convenience and enhancing our services.
The recorded information includes the date and time of access, visited pages, domain names, IP addresses, and the type of browser used, but it does not include any information that can identify individual users. Hotel Nagisakan uses this information solely for statistical analysis of website usage and does not use it for any other purpose.
For recording access logs, Hotel Nagisakan uses cookies and web beacons provided by contracted service providers.
Cookies are small pieces of information sent from the website’s server to the user’s browser when browsing the website. This allows the server to record which pages of the website a particular computer has visited, but it does not identify the individual user.
Web beacons work together with cookies to track how many times a specific page has been accessed.
Customers can refuse to accept cookies by changing their browser settings. By refusing cookies, web beacons will also be disabled.
Procedures for Requests for Disclosure, etc.
1. Identification of Personal Data Subject to Requests for Disclosure, etc.
When making a request for disclosure, etc., please specify the personal data subject to the request.
Please note that the following personal information is not subject to disclosure or other related requests:
(1) Information that does not qualify as personal data held by the Company
Data for which the Company only provides outsourced services and does not have the authority to disclose, correct, or delete.
Data that is scheduled to be reliably deleted within six months.
(2) Information excluded from disclosure under Article 25 of the Act
Information whose disclosure, etc., could harm the rights or interests of the individual or a third party.
Information whose disclosure, etc., could significantly interfere with the proper execution of the Company’s business.
Information whose disclosure, etc., could violate other laws or regulations.
(3) Other information as specified by applicable laws and regulations
2. Scope of Personal Data Subject to Disclosure, etc.
The scope of personal data subject to disclosure, etc., is limited to the individual’s address, name, the Company’s purpose of use, and other information included in the personal data held by the Company that has been collected and is currently retained.
3. Contact for Requests for Disclosure, etc.
When making a request for disclosure, etc., please submit the designated application form along with the documents required for identity verification and the applicable disclosure fee by registered mail to the following address.
Please note that requests cannot be accepted in person at the office.
Address:
Nagisakan, Atami Hotel
“Personal Information Inquiry Desk”
11-9 Nagisa-cho, Atami City, Shizuoka 413-0014, Japan
For more details regarding requests for disclosure, etc., please contact Hotel Nagisakan.
4. Cases Where Disclosure Will Not Be Granted
If the request cannot be verified as coming from the individual, such as when the address on the application form, the address on the identity verification documents, and the Company’s registered address do not match.
If the applicant is an agent and the authority to act on behalf of the individual cannot be confirmed.
If the submitted application documents are incomplete or contain errors.
If the personal information requested for disclosure does not qualify as personal data held by the Company.
If disclosure may harm the life, body, property, or other rights or interests of the individual or a third party.
If disclosure may significantly interfere with the proper execution of the Company’s business.
If disclosure would result in a violation of other applicable laws or regulations.
5. Purpose of Use of Personal Information Obtained in Relation to Requests for Disclosure, etc.
Personal information provided in connection with requests for disclosure, such as the application form and identity verification documents, will be used solely to the extent necessary for responding to the request, including contacting the individual or confirming any questions that may arise.
Submitted identity verification documents will be promptly and properly destroyed after the response to the request for disclosure has been completed.
Personal Information Inquiry Desk
Address:
Personal Information Inquiry Desk
Hotel Nagisakan, Atami
11-9 Nagisa-cho, Atami City, Shizuoka 413-0014, Japan
TEL: +81-557-81-5054
Inquiries can also be submitted via the internet.
Please note that it may take some time to respond.
