よくある質問EN | 熱海ホテル渚館

FAQ

Accommodation/room

About baths and hot springs

Food and Dining

Parking/Access

others

Accommodation/room

Q　Please tell me about check-in and check-out.

A.　Check-in time: 3:00 PM – 5:30 PM
Check-out time: 11:00 AM
*This may vary depending on your accommodation plan. Please refer to your plan details for details.

Q　How many days in advance do cancellation fees apply?

A.
The following cancellation fees will be charged by the facility:
No-show: 100%
On the day: 100%
The day before: 80%
3 days or more before: 50%
7 days or more before: 20%

Q　What amenities are available?

A.　 ■In-house wear■Towels■Bath towels■Toothbrushes■Shampoo and conditioner■Body soap■Razors■Soap, etc.

Q　 Please tell me how to pay for accommodation.

You can pay for your accommodation by cash, credit card, or PayPay. 
You can also pay in advance online with your card on our website.

Q　Is the bath in the room a hot spring?

A.　Some rooms (on the upper floors) have hot spring baths, but there are also rooms without hot spring baths. You can enjoy hot spring baths in the large public bath on the 9th floor.

About baths and hot springs

Q　What time is the large public bath available?

A.　Available from 3pm to midnight and from 6am to 10am the next morning.

Q　What time can I use the bath in my room?

A.　The bath in your room can be used from check-in until check-out.

Q　I have a tattoo. Can I enter the hot springs?

A.　We regret that we are unable to accommodate guests with tattoos.

Q　 Is there a sauna?

A.　 No, we do not have a sauna.

Q　 Are there private baths?

A.　No, we do not have private baths.

Q　 Up to what age can children bathe together?

A.　In accordance with hygiene management guidelines, we will limit admission to children under 6 years old.

Food and Dining

Q　What time does dinner start?

A.　6:00 PM / 6:30 PM *On the days when the Atami Fireworks Festival is held, the event will only start at 5:30 PM.

Q　What time does breakfast start?

A.　 The times are 7:30 / 8:00 / 8:30.

Q　 I have a food allergy.

A.
Our hotel is making every effort to accommodate guests with food allergies so that they can enjoy their meals safely and with peace of mind.

We can provide allergy-friendly menus for some items upon request.

Please inquire with the hotel when making your reservation.

Q　 Do you have chairs for children?

A.　Baby chairs are available for children. Please ask the venue staff.

Parking/Access

Q　Please tell me about access.

A.　Please check the details at the URL below.

Click here for details

Q　How many cars can be parked?

A.4 parking spaces on-site, 6 parking spaces within 1 minute’s walk, total 10 parking spaces.

others

Q　Can I use the internet in the building?

A.　Wi-Fi area service is available in guest rooms, the lobby, banquet halls, and private dining rooms.

Q　I don't want to carry cash around, so I'd like to transfer the money in advance.

A.　We also accept advance bank transfers. Please contact us in advance and we will provide you with the account number.

Q　Can I go outside my room wearing the hotel's indoor wear and slippers?

A.　The hotel’s indoor wear and slippers can be used not only in the guest rooms, but also in the large public bath, lobby, and dining area.
You are also free to wear them when you go out.

Q　Can I smoke inside the building?

A.　Smoking is prohibited throughout the hotel, including rooms, restaurants, and the lobby. Smoking is prohibited throughout the hotel, but there is a smoking area outside the building.